Stresses to all employees the importance of “defensive thinking” when it comes to written and verbal communication—in order to avoid creating a record of careless and provocative words that could be disastrous if misinterpreted.

Training Topics:

Overview:
The high point of a motivational meeting is manager Bill Cram in a raucous parody of a famous movie adventure hero. As the ultra-militant "Crambo," Cram issues "marching orders" to the "troops" in the audience. It's only intended to be funny, but his ambiguous words and over-the-top performance suggest unfair competitive practices and lead to consequences Cram never dreamed of. In another vignette, a carelessly worded and widely disseminated email message results in a public relations disaster. Other stories illustrate how ill-chosen language in memos, drafts, email, hand-written notes, telephone messages -- as well as appointment books, diaries, ledgers, and the like -- can end up as evidence against an organization. The famous email message traffic of White House special assistant Oliver North -- supposedly deleted, but later recovered and published -- is used to illustrate how vulnerable email is.

Individual Price: $695.00
[Please inquire for multiple-title discounts, volume purchase discounts, government discounts, network license terms, and e-learning license terms.]

Item#: 1020

Running Time: 25 Minutes

Languages: English

Closed Captioning: Yes

Ancillary Materials: Printed Study Guide