For everyone who designs, produces, markets, or manages consumer or industrial products. This dramatized story traces a defective product from inception, to development, to distribution, to post-sale considerations of a recall.

Training Topics:

Overview:
The story: A woman and her husband are jolted awake by a midnight phone call. The police inform them their daughter has been severely injured while riding her motorcycle. The program then follows the emotional and legal aftermath, tracing the life of a product from inception, to development, to distribution, and finally to post-sale consideration of a recall. In the process, it dramatizes points that are crucial for designers, engineers, production and Q.C. people, tech writers of manuals and labels, and marketing and field service staff, with emphasis on post-sale duties. The lesson is: "If you make it and sell it, it's 'your baby' for the life of the product."

Individual Price: $695.00
[Please inquire for multiple-title discounts, volume purchase discounts, government discounts, network license terms, and e-learning license terms.]

Item#: 1301

Running Time: 24 Minutes

Languages: English

Closed Captioning: No

Ancillary Materials: Coordinates with Commonwealth's 68-page manual: A Guide to Product Liability Loss Prevention.
Available for sale in quantity.